![]() However, it can provide medical advice, recommend treatments or direct a user to the nearest medical facility, based on access to a vast library of data. Obviously, a chatbot will never be able to fix a broken leg. Unsurprisingly, more and more companies are thus starting to use chatbots to engage with their customers and improve their brand communication.Įxamples of chatbots and uses to improve your business So your own chatbot could potentially reach over a billion users! Two of the biggest bot platforms are Facebook Messenger, which now has 900 million monthly active users, and KIK, which has surpassed 200 million. Indeed, chatbots allow millions of people to interact with your brand without a human on the other side. If you own a business, you can’t afford to ignore chatbots as they become an increasingly effective marketing tool. How does artificial intelligence benefit e-commerce? On this subject, you can also read our article : From the user’s perspective, a script-based bot is a personalized and engaging way to interact with a brand, while assuring the company that it will never take the liberty of saying something inappropriate.īoth aim to create more personalized content experiences for users, whether they’re watching a video, reading articles, or purchasing a product.
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